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WHAT CONSTITUTES AN EMERGENCY?

A maintenance emergency is something that, if it isn’t repaired immediately, could cause injury, threaten your health, or cause serious property damage. These things could include:

  • A broken water line or flooding

  • Fire (call 911 first, then maintenance)

  • A broken gas line or leak (natural gas smells like rotten eggs)

  • A broken lock on your door

  • No air conditioning in hot weather

  • No heat in freezing weather

  • A sewer back-up that is flooding your apartment

WHAT ISN’T AN EMERGENCY?

Not every maintenance issue is an emergency. If, for example, you have a minor drip under your kitchen sink that can be contained with a bucket, you’ll definitely want maintenance to take a look, but it isn’t an emergency. Here are some other situations where you could probably get away with submitting a routine maintenance request:

  • A broken air conditioner when the temperature outside is below 90 degrees

  • A broken heater when the temperature outside is above 50 degrees

  • Your ice maker stopped working

  • The stove burner isn’t heating up

  • There’s no hot water

  • A lightbulb went out

If you determine that the issue isn’t an emergency, you should still go ahead and submit a maintenance request to be handled during normal business hours. Be aware that it may take a few days to get the issue resolved since the maintenance team will handle emergencies before tackling other repairs. We appreciate your patience.

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